Terms and conditions

Summary of terms and conditions

1.1. The e-shop at https://www.swisswine.pl is operated by Swiss Wine, Ltd., a business company, with its registered office at Bělehradská 858/23, 120 00 Prague 2, ID No. 07002106, registered in the Commercial Register, file number C292590, kept by the Municipal Court in Prague. You can contact us on our e-mail or phone.

1.2. As soon as you submit your order through the online store, a contract will be concluded. The contract will be concluded even if you send your order of offered goods by e-mail to our e-mail address. We will confirm your acceptance of the order and the conclusion of the contract by e-mail.

1.3. Make payment within 3 days of signing your contract or later, depending on the form of payment you’ve selected.

1.4. As a consumer, you can withdraw from the concluded contract at any time, up to 14 days after receipt of the goods. You can find out which contracts cannot be withdrawn in the full version of the Terms and Conditions. We can withdraw from the contract at any time until you receive the goods from us. After withdrawal, you will return the goods to us, including any gifts and bonuses, if any, at your own expense, within 14 days of withdrawal. We will refund the money within 14 days of receiving the withdrawal, but not before you return the goods to us or prove that the goods have been shipped to us.

1.5. We process your personal data for the purpose of fulfilling our obligations under the concluded contracts and with your consent to the extent specified in the Terms and Conditions.

1.6. If you order tangible goods in our online shop, the purchase contract will be concluded.

1.7. We supply these goods only to the following countries :. You will become its owner as a business by entering into a contract and as a consumer or non-business by taking over the goods, but not before paying the total price. If you, as a consumer or a non-business legal entity, receive damaged goods, please notify us immediately. In the event that the damage is found when receiving the goods, inform the carrier of the damage. If damaged goods are delivered to you as an entrepreneur, resolve the damage with the carrier.

1.8. If you are not an entrepreneur, you have the right to complain about defects that occurred on the goods within 24 months of receipt of the goods, or within a longer period, if specified elsewhere. As an entrepreneur, you can complain about defects that were on the goods at the moment when the risk of damage passed to you, within 6 months, in case of a hidden defect within 2 years, from receipt of the goods. You can find out exactly how to claim the goods and what you can ask for in the terms and conditions.

General condition

1.1.  Scope of business conditions. These Terms and Conditions govern the conclusion of contracts between us as a merchant and you as a customer through the online store and our and your rights and obligations under the contracts. The terms and conditions also include mandatory information and provisions regarding your personal data and their processing. The Terms and Conditions come into effect on 7 July 2017.

1.2.  Terms used. In our Terms and Conditions we use the following abbreviations:

1.2.1. We, which means a company, Swiss Wine, Ltd., Bělehradská 858/23, 120 00 Prague 2, company registration number 07002106, registered in the Commercial Register, file number C292590, kept by the Municipal Court in Prague.

1.2.2. You, which means the customer, that is, the other party different from us, which may be one of the following:

1.2.2.1. A consumer who is a person not acting in the course of his business or in the exercise of his profession,

1.2.2.2. A non-entrepreneur who is a legal entity not acting in the course of his business or in the independent exercise of his profession,

1.2.2.3. An entrepreneur, which is a person or legal entity acting in the course of his business or in the exercise of his profession.

1.2.3. Internet shop, our web interface located at the web address https://www.swisswine.pl, in which you can view our offer and order goods from our range.

1.2.4. E-mail, ie electronic mail, which can be contacted at the e-mail address available on the website of our online store.

1.2.5. A phone that can be used to contact us at the phone number available on the website of our online store.

1.2.6. Contracts, which mean sales contracts.

1.3. Relationship of business conditions to the contract. The terms and conditions are an integral part of the contracts. Divergent provisions in the contract shall take precedence over the wording of the terms and conditions.

1.4. Relationship between contract and business conditions to legal regulations. Rights and obligations not regulated by the Terms and Conditions or Contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., Civil Code and Act No. 634/1992 Coll., On Consumer Protection, in accordance with European Union law, Directive 2011/83 / EU on consumer rights and Directive 2000/31 / EC on electronic commerce. In the event of a conflict of business conditions or a contract with a legal regulation, unless the matter is a matter that can be modified by arrangement, the legal regulation shall prevail.

1.5. Severability of the provisions of the terms and conditions and contractual arrangements. If any provision of the Terms and Conditions or the Contractual Arrangement becomes invalid, ineffective, or disregarded, this shall not affect the validity and effectiveness of the other provisions of the Terms and Conditions or the Contractual Arrangement.

1.6. Relations with an international element. Legal relations between us and you in the case of the presence of an international element are governed by Czech law and the Czech courts have jurisdiction to resolve any disputes. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply.

1.7. Ways of resolving complaints. Any complaints and disputes between you and us can be resolved

1.7.1. out of court in proceedings conducted by the Czech Trade Inspection Authority (www.coi.cz),

1.7.2. by email at our e-mail address,

1.7.3. in person at any of our establishments,

1.7.4. by phone at our phone number.

1.8. Supervisory authorities. Our activities are controlled and supervised by the state authorities of the Czech Republic, to which it is possible to turn with their suggestions in accordance with legal regulations that regulate their competence and powers. The state supervisory authorities are in particular:

1.8.1. The Czech trade inspection,

1.8.2. trade licensing offices,

1.8.3. Office for Personal Data Protection,

1.8.4. Czech Agriculture and Food Inspection Authority.

Ordering goods and concluding contracts

2.1. Ordering goods. The goods in our online shop can be ordered by accepting the offer to conclude a contract, which is the display of goods in the online shop, through:

2.1.1. Internet shop

2.1.2. email. Acceptance of our offer with an amendment or deviation is not possible and is considered a counter-offer by you.

2.2. Ordering goods via the Internet. To order goods through the online store, select the goods in the required quantity, quality and design, insert the goods into the virtual basket, fill in the required data, choose the method of delivery and payment and send your order using the „Order” button. Before submitting your order, you will be able to review and, if necessary, change the entered information.

2.3. Ordering goods via e-mail. To order goods via e-mail, please send an e-mail message to our e-mail address, the content of which must be:

2.3.1. selected goods in the required quantity, quality, and design,

2.3.2. the selected method of delivery and payment,

2.3.3. your identification data:

2.3.3.1. the name and surname and any name of the legal entity,

2.3.3.2. residence or registered office,

2.3.3.3. shipping address,

2.3.3.4. telephone number,

2.3.3.5. VAT ID, if you are not a consumer,

2.3.3.6. VAT number if you are a VAT payer.

2.4. Order confirmation. We will confirm the successful receipt of your order and the conclusion of the contract to your e-mail address by sending an e-mail message including:

2.4.1. confirmation of the conclusion of the contract and its content,

2.4.2. our terms and conditions, which also include the mandatory information.

2.5. If your order is incomplete or incorrect, we will ask you to complete it or notify you of the impossibility of entering into a contract.

2.6. Language and contract retention. Contracts are concluded in Czech, German, English, and Russian. We store concluded contracts for our own use, access to them is not possible.

Concluded contracts and their content

3.1. Change and cancellation of the contract. Concluded contracts cannot be unilaterally changed or canceled; this can only be done by mutual agreement if required by law or business conditions.

3.2. Content of the purchase contract. Based on the concluded purchase agreement we are obliged to deliver the ordered tangible goods and provide any agreed services and you are obliged to take over the goods and pay us the total price, which consists of the price of the ordered goods, the price of payment, services.

3.3. Protection of intellectual property. If under the Agreement, we deliver to you goods that are protected by intellectual property rights (in particular copyrights, trademarks, industrial designs, patents, and utility models), the license does not include a license authorizing the exercise of intellectual property rights. You may not use the copyrighted goods as a natural person other than for your personal use and as a legal entity other than your own internal use, in particular, you may not reproduce, resell, rent, or otherwise make available to third parties.

3.4. Discounts and promotions. Discounts or other marketing actions are valid unless stated otherwise, individual discounts and other benefits cannot be combined.

3.5. Gifts and bonuses. If you have been provided with gifts or other bonuses under the contract, the existence of the gift contract is dependent on the existence of the main contract, and the gift contract is concluded with the cancellation condition of the gift contract in the event of termination of the main contract.

3.6. Discount coupons and gift cards. Discount coupons and gift vouchers may be redeemed under the agreed terms or conditions specified on the coupon or voucher.

Payment terms

4.1. Payment methods. The total price can be paid in the following ways:

4.1.1. in advance by a non-cash payment system BitcoinPay,

4.1.2. in advance by cashless payment system Coinpayments.net,

4.1.3. Prepay by Paypal

4.2. Time for payment. You are obliged to pay the total price either before delivery of the goods, upon receipt of goods or later, according to the agreed payment method. If the total price is to be paid before the goods are delivered, you must pay it within 3 days of the conclusion of the contract. If the total price is paid by the payment service provider, the total price is paid by crediting the payment service provider to our account.

4.3. Paying by credit. Where payment of the total price is agreed by means of a loan or other financial product under a contract with a financial service provider, this ratio shall also be governed by the contract and the terms and conditions of the financial product provider.

Terms of delivery

5.1. Delivery methods. The delivery methods you can use are as follows:

5.1.1. via carrier Przesylkownia.pl

5.2. Restrictions on the supply of goods. We deliver goods only to Poland.

5.3. Acquisition of ownership. As an entrepreneur, you become the owner of the goods we deliver to you by entering into a contract and, as a consumer or a non-entrepreneur, by taking over the goods but not before paying the total price.

5.4. Delivery time. The agreed time for delivery of goods runs from the conclusion of the contract. If the total price is to be paid before the delivery of the goods, the delivery time runs from the payment of the total price. The goods will be delivered to the destination at this time. If you are not a consumer and the goods are to be delivered to the destination by the carrier, the goods will be handed over to the carrier at that time.

5.5. Acceptance of goods. You are obliged to take over the goods at the agreed time and at the agreed place, depending on the method of delivery. If the goods are to be delivered by carrier, you are obliged to take them over upon delivery to the destination. If you do not take over the goods, we have the right to withdraw from the contract, the right to pay the costs associated with the delivery of goods if not paid before delivery, and the right to pay storage fees for the storage period ending when you take over the goods. or we withdraw from the contract. The storage fee is GBP 4 per day, but its total amount may not exceed the price of the stored goods. If we deliver the goods to you repeatedly after you do not accept them, we are entitled to reimbursement of the costs associated with repeated delivery.

5.6. Damage to goods during transport to consumers or non-entrepreneurs. If you are a consumer or a non-business person, the risk of damage to the goods passes to you upon receipt of the goods. If the goods are delivered to you damaged, you are obliged to inform us about the damage immediately, preferably by e-mail at our e-mail address. In the event that you find out about the damage to the shipment when taking over the goods, you are obliged to inform not only us, but also the carrier when taking over the goods. You can ask the carrier to unpack the damaged shipment before taking it over, and if you find that the goods have been damaged, you are not obliged to take them over from the carrier.

5.7. Damage to goods during transport to the entrepreneur. If you are an entrepreneur and the goods are to be delivered by a carrier, the risk of damage to the goods passes to you by handing over the goods to the carrier. If damage to the goods occurs after the risk of damage has passed, we are not liable for it and the damage to the goods does not affect your obligation to pay the total price and the obligation to take over the goods. In the event that the goods are delivered to you damaged, you are obliged to immediately report the damage to the goods to the carrier.

5.8. Packaging. Unless otherwise agreed, the goods will be packed in a manner suitable for their preservation and protection.

Right of withdrawal

6.1. Generally about withdrawal from the contract. By withdrawing from the concluded contract, the contract is canceled from the beginning and the parties are obliged to return everything they provided on the basis of the canceled contract. Withdrawal from the contract also cancels the donation contract dependent on it. The right to withdraw from the contract may be exercised under the conditions set out in the terms and conditions or if so provided by law.

6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment you receive the goods from us for the following reasons:

6.2.1. depletion of stocks of ordered goods,

6.2.2. non-acceptance of goods upon delivery,

6.2.3. abuse of the ordering system of our online shop,

6.2.4. Incorrect data when ordering goods

6.2.5. ordering goods at a price significantly lower than the usual price if the goods were offered at this price due to a mistake or error in our online store,

6.2.6. ordering goods the sale of which is prohibited to persons under 18 years of age by a person under 18 years of age,

6.2.7. others worthy of special attention.

6.3. The consumer’s legal right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from

6.3.1. the takeover of the goods in relation to the purchase contract,

6.3.2. acceptance of the last delivery of goods in respect of a contract having as its object several types of goods or the supply of several parts,

6.3.3. taking over the first delivery of goods in respect of a contract having as its object the regular repeated delivery of goods,

6.3.4. conclusion of a contract in respect of another contract.

6.4. Impossibility of withdrawal. You do not have the right to withdraw from contracts:

6.4.1. the delivery of goods that have been customized to your liking or for you,

6.4.2. on the delivery of goods in a closed package, which has been removed from the package and for hygienic reasons it is not possible to return it,

6.4.3. on the supply of perishable goods as well as goods which have been irretrievably mixed with other goods after the delivery,

6.4.4. on the provision of services if they were performed with your prior consent before the expiry of the withdrawal period,

6.4.5. others, if so provided by law.

6.5. Method of withdrawal from the contract. If you have the right to withdraw from the contract and you want to withdraw from the contract, you can do so in the form of unilateral legal action, which you deliver to us, preferably

6.5.1. by filling in the sample form for withdrawal from the contract, which is an annex to the terms and conditions and sending it by e-mail to our e-mail address;

6.6. Keeping the deadline. If you are a consumer, it is sufficient to comply with the withdrawal period if you send us your withdrawal on the last day of the withdrawal period.

6.7. Return of goods after withdrawal. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as withdrawing from the contract, no later than 14 days from the delivery of the withdrawal, preferably

6.7.1. by sending goods to the address of any of our facilities,

6.7.2. in person at any of our locations. You must return the goods to us undamaged, unpolluted, worn, and showing no signs of use, including all accessories and documentation, preferably in their original packaging. At the same time, you are obliged to return to us all gifts and bonuses you have received under the canceled contract.

6.8. Refund after withdrawal from the contract. If you, as a consumer, withdraw from the contract, we will return the paid funds to you within 14 days from the delivery of the withdrawal from the contract, but not before you return the goods to us or prove that the goods were sent to us. We will only refund the cost of delivery for the cheapest comparable delivery method we offer. If the value of the returned goods decreases as a result of handling them other than as necessary to become acquainted with their nature, properties and functionality, the amount returned will be reduced by the amount by which the value of the goods decreased. We will return the funds to you in the same manner as we received it from you, or in another manner, we agree, unless you incur additional costs.

Complaints of defects in goods by consumers and non-entrepreneurs

7.1. Scope. This part of the terms and conditions applies to you only if you are a consumer or non-entrepreneur, and regulates our liability for defects in the goods.

7.2. Warranty period. The warranty period is 24 months, for used goods for 12 months, from the receipt of goods.

7.3. Our liability for defects in goods. We are responsible for ensuring that the goods are free from defects upon receipt and during the warranty period. In particular, we are responsible for the goods

7.3.1. has properties that we have negotiated and, in the absence of an agreement, properties that we or the manufacturer have described or that you could expect, depending on the nature of the goods and the advertising to be performed,

7.3.2. is fit for the purpose stated for its use or for which goods of this kind are normally used,

7.3.3. corresponds in quality or design to the contracted sample or model, if the quality or design was determined according to the contracted sample or model,

7.3.4. is in an appropriate quantity, measure or weight, and

7.3.5. complies with legal requirements.

7.4. Extended quality guarantee. If the goods sold, their packaging, instructions attached to the goods, advertising or the contract state the period for which the goods or part of them can be used and which is longer than the warranty period, we are responsible for you after the warranty period. until the expiry of that period

7.4.1. the goods or part thereof are fit for use for their normal purpose,

7.4.2. the goods or part thereof retain their usual characteristics. The extended quality warranty period begins at the same time as the warranty period. The extended quality guarantee is only granted for certain goods, provided that the period of time for the goods is indicated in the ways described above.

7.5. Limitation of liability. We do not answer you

7.5.1. in the case of goods sold at a lower price for a defect for which a lower price has been agreed,

7.5.2. for wear and tear of the goods caused by their normal use,

7.5.3. in the case of second-hand goods, a defect corresponding to the level of use or wear that the goods had at the time of receipt,

7.5.4. for defects of the goods, if it follows, in particular in the case of usable and perishable goods, from their nature,

7.5.5. if you knew before taking over the goods that the goods have a defect,

7.5.6. if you caused the defect yourself.

7.6. Time to exercise the law. You are obliged to inspect the goods as soon as possible and make sure of their properties and quantity. You are obliged to exercise your right of liability for defects in the goods with us without undue delay, as soon as possible after you have been able to detect the defects, during the warranty period or the extended quality warranty period. Otherwise, your right from liability for defects in the goods expires and you will not be granted.

7.7. Your rights in the event of a defect in the goods. If the goods have a defect, you have the right:

7.7.1. for free removal of the defect,

7.7.2. if this is not disproportionate due to the nature of the defect, especially if the defect cannot be remedied without undue delay, for the delivery of new goods without defects, but if the defect concerns only a part of the goods, you can only request a replacement of the part,

7.7.3. if it is not possible to remove the defect or replace the goods or their parts, withdraw from the contract,

7.7.4. at a reasonable discount from the purchase price.

7.8. Your rights in the event of a defect in the used goods. If the goods sold with a defect or the goods sold as used are defective, you have the right to

7.8.1. free removal of defects,

7.8.2. a reasonable discount on the purchase price,

7.8.3. if it is not possible to eliminate the defect or discount the purchase price, withdraw from the contract.

7.9. Your rights in the event of repeated or multiple occurrences of a defect in the goods. If you cannot use the goods properly due to the recurrence of the same defect after repair or due to a larger number of defects, you have the right of your choice:

7.9.1. for the delivery of new goods or the replacement of a part, however, this does not apply to goods sold with a defect or to used goods,

7.9.2. for a reasonable discount from the purchase price,

7.9.3. withdraw from the contract. A recurrence of a defect is considered if the same defect occurs on the item after at least two previous repairs. A large number of defects is considered to be the simultaneous occurrence of at least three defects, each of which individually prevents the use of the goods.

7.10. Inability to request withdrawal and delivery of new goods. If you cannot return the goods in the state in which you received them, you cannot withdraw from the contract or demand the delivery of new goods. This does not apply,

7.10.1. if the condition has changed as a result of an inspection in order to detect a defect in the goods,

7.10.2. if you used the goods before the defect was discovered,

7.10.3. if you have not caused the impossibility of returning the goods in an unaltered state by action or omission, or

7.10.4. if you sold the goods before the defect was discovered, if you consumed it, or if you altered the goods in normal use; if this is only partially the case, you will return to us what you can still return, and for the rest you will provide us with a refund up to the amount in which you benefited from the use of the goods.

7.11. Method of the complaint. If you want to exercise your right of liability for defects, the best way to do so is to:

7.11.1. in person at any of our establishments,

7.11.2. if there is another person in the warranty card or other document, on the packaging of the goods or in our online store, intended for the application of liability for defects, to this person.

7.12. Complaint requirements. The goods must be handed over to us in a state that allows the assessment of the legitimacy of the complaint, especially it is not possible to hand over the goods excessively contaminated. When making a claim it is necessary to:

7.12.1. prove that the goods were purchased from us,

7.12.2. state what defect you are claiming and how you are requesting that the claim be settled. It is not possible to subsequently change the required method of handling the complaint without our consent.

7.13. Complaint handling. If you are a consumer, your complaint will be settled without undue delay, no later than 30 days from the date of the complaint. If you are a non-entrepreneur, your complaint will be processed without undue delay, but no later than within 45 days. You will be notified of the settlement of the complaint within this period and the goods will be returned to you in the same way as they were handed over to us when the complaint was lodged. In the event that the complaint is not resolved in time, you have the right to withdraw from the contract. If your complaint is accepted, the warranty period and the extended quality warranty period are extended by the time it took us to process your complaint.

7.14. Reimbursement of complaint costs. In the event that your claim is accepted, you have the right to reimbursement of the necessary costs that were expediently incurred in exercising the right from liability for defects of the goods. In the event that the complaint is rejected, we have the right to reimbursement of the necessary costs incurred by returning your goods.

7.15. Confirmation of complaint. When exercising the right from liability for defects of goods, we will issue a written confirmation of when you exercised the right, what is the content of the complaint and what method of complaint you require, as well as confirmation of the date and method of handling the complaint, including confirmation of repair and duration, or written justification for rejecting the complaint.

Complaints of defects in goods by the entrepreneur

8.1. Scope. This part of the terms and conditions applies to you only if you are an entrepreneur and regulates our liability for defects in the goods.

8.2. Our responsibility for defects in goods. We will deliver the goods to you in the agreed quantity, quality, and design. If the quality and design are not agreed, we will deliver the goods in quality and design suitable for the purpose apparent from the contract; otherwise for the usual purpose. If the quantity is determined only approximately, we will determine the exact amount. In the event that the goods have a defect in the transfer of the risk of damage, we are responsible for it. This does not apply in the case of a defect which, with the usual attention, can be recognized at the conclusion of the contract.

8.3. Above standard guarantee for entrepreneurs. We do not provide an above-standard guarantee for quality and we are not liable for defects in the goods that occur on the goods after the risk of damage has passed to you.

8.4. Limitation of liability. We do not answer

8.4.1. in the case of goods sold at a lower price for a defect for which a lower price has been agreed,

8.4.2. for wear and tear of the goods caused by their normal use,

8.4.3. in the case of second-hand goods, a defect corresponding to the level of use or wear that the goods had at the time of receipt,

8.4.4. for defects of the goods, if it follows, in particular in the case of usable and perishable goods, from their nature,

8.4.5. for defects in the goods, if you knew about them before taking over the goods,

8.4.6. for defects in the goods, if you caused them yourself.

8.5. Time to exercise the law. You are obliged to inspect the goods as soon as possible and make sure of their properties and quantity. You are obliged to exercise your right of liability for defects in the goods with us without undue delay, as soon as possible after you are able to detect the defects. At the latest, the right can be exercised within 6 months, in case of a hidden defect within 2 years, from the day when we deliver the goods to you. Otherwise, your right from liability for defects in the goods expires and you will not be granted.

8.6. Your rights in case of a substantial breach of contract. If the defect is a material breach of contract, you have the right to:

8.6.1. to eliminate the defect by delivering new goods without defects or by delivering the missing goods,

8.6.2. to repair the defect by repairing the goods,

8.6.3. at a reasonable discount from the purchase price, or

8.6.4. withdraw from the contract. A material breach of contract is considered to be the delivery of goods with such a defect, of which we must have known at the time of concluding the contract that if you had foreseen it, you would not have concluded the contract with us; in other cases, the breach of contract is considered immaterial. If you do not notify us of the chosen right, you have the rights as in the case of a minor breach of contract.

8.7. Your rights in the event of a minor breach of contract. If the defect is a minor breach of contract, you have the right to:

8.7.1. to eliminate the defect,

8.7.2. at a reasonable discount from the purchase price. If you do not notify us of the right you have chosen, we may correct the defect by repairing the goods, delivering new goods, or delivering what we have not supplied to you. You cannot change the selected right later without our consent.

8.8. Inability to request withdrawal and delivery of new goods. If you cannot return the goods in the state in which you received them, you cannot withdraw from the contract or demand the delivery of new goods. This does not apply,

8.8.1. if the condition has changed as a result of an inspection in order to detect a defect in the goods,

8.8.2. if you used the goods before the defect was discovered,

8.8.3. if you have not caused the impossibility of returning the goods in an unaltered state by action or omission, or

8.8.4. if you sold the goods before the defect was discovered, if you consumed it, or if you altered the goods in normal use; if this is only partially the case, you will return to us what you can still return, and for the rest, you will provide us with a refund up to the amount in which you benefited from the use of the goods.

8.9. Method of the complaint. If you wish to exercise your right of liability for defects, you may do so:

8.9.1. by sending the goods to the address of our registered office,

8.9.2. in person at any of our establishments,

8.9.3. if there is another person in the warranty card or other document, on the packaging of the goods or in our online store, intended for the application of liability for defects, to this person.

8.10. Complaint requirements. The goods must be handed over to us in a state that allows the assessment of the legitimacy of the complaint, especially it is not possible to hand over the goods excessively contaminated. When making a claim it is necessary to:

8.10.1. prove that the goods were purchased from us,

8.10.2. state what defect you are claiming and how you are requesting that the claim be settled. It is not possible to subsequently change the required method of handling the complaint without our consent.

8.11. Complaint handling. Your complaint will be processed without undue delay, but no later than 45 days. The goods will be returned to you in the same way as they were handed over to us at the time of claiming. If your complaint is accepted, the period for exercising your rights from liability for defects is extended by the time it took us to process your complaint.

8.12. Reimbursement of complaint costs. In the event that your claim is accepted, you have the right to reimbursement of the necessary costs that were expediently incurred in exercising the right from liability for defects of the goods. In the event that the complaint is rejected, we have the right to reimbursement of the necessary costs incurred by returning your goods.

Protection and processing of personal data

9.1. Processing of personal data for the purpose of fulfilling the contract. We process your personal data in order to fulfill our obligations arising from contracts concluded between us and you. For this purpose, your personal data may be made available to other entities (in particular carriers and payment system operators).

9.2. Processing of personal data for the purpose of sending business messages. We also process your personal data for the purpose of further offering our goods and services through commercial communications.

9.3. Processing of personal data on the basis of consent. Based on your consent granted for an indefinite period, we also process your personal data for the purpose of:

9.3.1. maintaining your user account in our online store,

9.3.2. customer database management.

9.4. Scope of personal data processing. The personal data we process is:

9.4.1. name and surname,

9.4.2. birthdate,

9.4.3. address,

9.4.4. email address,

9.4.5. telephone number,

9.4.6. an identification number and tax identification number,

9.4.7. IP address.

9.5. Disagreement with the processing of personal data. You may at any time express your disagreement with the processing of your personal data for the purpose of sending commercial communications, as well as at any time revoke your prior consent to the processing of personal data for any other purpose.

9.6. Rights of the personal data subject. With regard to your personal data, you also have the right to:

9.6.1. request correction of inaccurate or outdated personal data,

9.6.2. request information about the processing of your personal data, for the provision of which we may ask you to pay the necessary costs,

9.6.3. request clarification or redress if you believe that we are processing your personal data that is against the protection of your private and personal life or against the law.

9.7. Use of cookies. When using our online store, cookies may be stored on your device. You can refuse their use at any time by setting up your device accordingly.

Other conditions

10.1. Sales of alcohol and tobacco. Alcoholic beverages, tobacco, tobacco products, and electronic cigarettes No food for sale to persons under 18 years of age. The sale of these goods is legitimately prohibited.

 

Attachment

Notice of withdrawal from the contract

Address:
Swiss Wine, Ltd.,
based in Bělehradská 858/23, 12000 Prague 2,
ID: 07002106,
File number: C 292590 kept at the Municipal Court in Prague

I/we declare (*) that I hereby
withdraw (*) from the contract for the purchase of these goods:

Order number (optional, for faster processing of the request):

Date of order (*) / date of receipt (*):

Name and surname of the consumer (s):

Consumer address (es):

Signature of consumer (s) (only if this form is sent in paper form):

Date:

(*) Delete where not applicable.